UD Labels© support FAQ's

FAQ

FAQ is an acronym for Frequently Asked Question. This page is intended to provide answers to common questions and solutions to common problems, along with some useful tips and tricks that are presented as questions.

Click on the question to reveal the answer (requires JavaScript).

 


General questions

How and where do I download and install the update?

UD Labels© has had a built-in update checker since version 3.1.8, it is accessed via the Help menu:
Label update

There are three steps to the web update process, and there are three buttons on the web update dialog which correspond to the three steps.
Label updater

  1. Click Check for updates to access the RxKinetics web site to check for available updates. If an update is available, the "Download" button will be activated.
  2. Select an update from the list by clicking on the check box next to the description, then click the Download updates button to proceed. If the download was successful, the "Install" button will be activated.
  3. A running program cannot be replaced.
    Therefore, you must exit UD Labels before installing an update. Web update will not proceed with the install step until you close UD Labels.
    After you have closed the UD Labels program, click the Install updates button to begin the update process.

Where do I find what functions have changed in the latest version?

UD Labels© version history

 


Problem solutions

We need help creating a label definition and layout for new labels (6121) from Health Care Logistics.

UD Labels© has had a label designer since version 3.1.2. Follow this 7-step procedure to add a new label definition for HCL label # 6121.
  1. Start up the label designer via the menu: click "File", then "Edit", then "Label definition".
    Label menu
     
  2. To enter a new label, click the add icon ( + ) on the "Define label" dialog.
     
  3. Enter the definition parameters as shown on the following screen shot:
    Label definition
     
  4. After all parameters are entered, Click the save icon.
     
  5. Click on the label layout icon (far right icon on data bar).
     
  6. Enter the layout parameters as shown on the following screen shot:
    Label layout
     
  7. After all parameters are entered, Click the save icon.

We need to reinstall UD Labels© on our new computer, how do we transfer our current label data and program settings from our old computer?

Follow these steps:
  1. Copy these two files from your current install folder (usually c:\Program files\UDlabels) to a backup folder or removable media (floppy disk, USB drive, etc) :
    • labels.mdb = database
    • labels.ini = settings
  2. Install UD Labels© onto your new computer from the original installation CD.
  3. Copy the files from the floppy created in step 1 to the install folder in your new computer.
  4. Download and install the latest update patch from the website.

We are using label sheets which are larger than 8.5 X 11. They do not print correctly in Windows XP.

The most likely cause is the width of the line you are printing exceeds the paper width as defined in the printer properties.

The UD Labels© print routines do not set a paper size, it accepts the default paper size as defined in the Windows printer properties.

The quickest solution is to select a a pre-defined paper size which meets or exceeds the width of your line.

To select a pre-defined paper size:

  1. Click "Start" then move your mouse up to "Settings" then "Printers and Faxes"
  2. *RIGHT* click on the printer name and select Properties.
  3. Click the "Printing Preferences" button.
  4. Click the "Advanced" button.
  5. Click the drop down next to paper size.
  6. Select the appropriate paper size from the list.
  7. Click OK to save the selection.

If an appropriate pre-defined paper size is not available, you will need to create a custom paper size. In Windows XP up, paper sizes are defined in what are called "forms", which are independent from the printer drivers. (Yes, this is overly complex, blame Microsoft not me).

Adding a new form for a custom paper size requires admin privileges:

  1. Open the Printers and Faxes Control Panel:
    • Click Start.
    • Click Control Panel.
    • Click Printers and Faxes.
  2. On the File menu, click Server Properties.
  3. Check the check box to create a new form and enter the specs of your paper size. Important: leave the margins at zero.
  4. Click OK to save.

To tie the form to the printer:

  1. Open the Printers and Faxes control Panel (see above)
  2. Click the printer name
  3. Click on "Select Printing Preferences" in the left column.
  4. The new custom paper size should show up when you click "Advanced" in the printer properties.
  5. Click OK to save.

The bar codes are printing too small on our laser printer.

For unknown reasons, some laser printers do not size the bar codes bitmaps correctly. If you are experiencing this problem, please select the alternate method of bar code printing from the setup dialog:
  1. Access the setup from the menu tree (along the top of the UD Labels© screen select "File" then "Setup")
  2. Uncheck the box labeled Use ActiveX.
  3. Click the Save defaults button.
  4. Click the Exit button.

If the above option is not available on your setup screen, please update to the latest version of UD Labels©. See the first FAQ on this page for update instructions.

On Windows 7 (or Vista) the F1 key for help is not working. Also we cannot access UD Labels© help via the Help button.

When attempting to access the product help, you may see a message similar to this one:

Help error

Beginning with Windows Vista, the Windows Help program (WinHlp32.exe) is no longer included with Windows. Microsoft prohibits redistribution of the Windows Help program.

To view the help files, you can download and install WinHlp32.exe from the Microsoft Download Center. The downloads support 32-bit and 64-bit editions.

Does UD Labels© run on 64-bit Windows 7?

Yes.

All versions of 64-bit Windows (XP, Vista, 7, 8, 8.1) are able to run 32-bit programs seamlessly through WOW64 which is provided with the operating system and does not have to be explicitly enabled. In other words, it's 100% automatic. (Ref: Microsoft)

According to Microsoft, 32-bit software running under WOW64 has a similar performance when executing under 32-bit Windows. (Ref: Microsoft)

 


Troubleshooting UD Labels© error messages

Error 0 "Unable to initialize the print/preview engine"

This is caused by missing or improperly installed dDoc print preview engine. Please reinstall from the CD, or download from the web site.

Error 20 "Unanticipated error in the object ddoc.bas"

This error too is caused by missing or improperly installed dDoc print preview engine. As above, please reinstall from the CD, or download from the web site.

Error 48 "File not found: ddoc32.dll"

This error too is caused by missing or improperly installed dDoc print preview engine. As above, please reinstall from the CD, or download from the web site.

Error 75 "Path/file access error"

This is usually caused by improper Windows or Netware folder permissions. Users must have "full" read and write permissions on ALL program related folders on the workstation and the server. You must have administrator privileges to change permissions.

Error 91 "Object variable or with block variable not set"

Error 91 is caused by a missing or incorrectly installed component required by UD Labels©.

If the error persists, please download the UD Labels component checker program. Clicking the "Register" button on the component checker usually fixes the problem.

Error 367 "Can't Load (or register) Custom Control"

This problem usually occurs when some other software application corrupts the Windows registry or installs an incompatible version of a control, causing UD Labels© to be unable to load and use the control.

This is usually easier to fix than the Error 429, because Windows reports back with the name of the control that is causing the problem. Please note the name of the control and e-mail RxKinetics support with the specifics.

Also, please download the UD Labels component checker program.

Error 424 "Object required"

You have inadvertently erased or removed the reference to the Microsoft Data Access Objects, or your Windows registry is corrupted.

The easiest way to fix this problem is to re-install UD Labels© from the original install disks or CD, then download and install the "Complete update package".

RegClean is a free utility from Microsoft that is designed to remove errors from the Windows 95/98/NT Registry. These errors usually consist of corrupted, unused, or unnecessary information. The program scans your Registry for problems and provides you with the option of automatically fixing them. Please note that this program does not work on Windows 2000 and XP.

Unfortunately, the Microsoft page describing RegClean is no longer available, but the program is still widely available from various download sites and can be found by a web search for the keywords 'RegClean' and 'download'.

If the error persists, please download the UD Labels component checker program.

Error 429 "No appropriate license to use this functionality"

This problem usually occurs when some other software application installs an incompatible version of a shared file, causing UD Labels© to be unable to load and use the file.

This error message is often difficult to troubleshoot because Windows does not report back with the name of the file that is causing the problem.

Please download the UD Labels component checker program.

Error 524 "Data type conversion error"

This is an error in the Windows OLE automation object, it is usually caused by a corrupt key in your Windows registry. RegClean is a free utility from Microsoft that is designed to remove errors from the Windows 95/98/NT Registry. These errors usually consist of corrupted, unused, or unnecessary information. The program scans your Registry for problems and provides you with the option of automatically fixing them. Please note that this program does not work on Windows 2000 and XP.

Unfortunately, the Microsoft page describing RegClean is no longer available, but the program is still widely available from various download sites and can be found by a web search for the keywords 'RegClean' and 'download'.

Error 2004 "Out of memory"

This is another misleading error message from Windows. This problem only occurs on Windows XP systems with more than 768MB of RAM, so the cause is actually "too much" memory. This particular problem has only recently come to our attention because of the popularity of 1GB RAM chips in newer PC's.

This problem occurs because the Microsoft Jet 3.0 database engine used by UD Labels© 2.X.X. does not work within the XP memory manager. The reason for this is, Microsoft has dropped support for the Jet 3.0 engine and is no longer ensuring its' compatibility with newer versions of Windows.

Please download and install the "Version 3 Upgrade Package".

Contact RxKinetics support for more information.

Error 3041 "Cant open a database created with previous version of your application"

A required supporting file (DLL or OCX) is missing or is incorrectly installed.

If you have the original install disk, re-install UD Labels©, then download and install the "Complete update package".

If you don't have an original install disk, then installation of the "Complete update package" may fix the problem.

Error 3051 "The Microsoft Jet database engine cannot open the file"

This is another folder permission issue with Windows NT4, 2000 and XP only. Change the user permissions for the folder containing UD Labels© to allow Write permissions for all users.

Error 31037 "Error loading from file"

A required supporting file (DLL or OCX) is missing or is incorrectly installed.

If you have the original install disk, re-install UD Labels©, then download and install the "Complete update package".

If you don't have an original install disk, then installation of the "Complete update package" may fix the problem.

If the error persists, please download the UD Labels component checker program.


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