|Top Previous Next|
Unfortunately, due to their complexity, unforeseen errors are inevitable in Windows programs.
This dialog gives you the opportunity to recover and report errors with the Kinetics© program.
Click the Email button to send a report to RxKinetics. This options only works if you have a default email client assigned by Windows. If you do not have a default email client, this button will not work. If that is the case, please attach the error log in an email to support@rxkinetics.
Troubleshooting error messages
The dialog contains a link to the RxKinetics website which contains tips for troubleshooting error messages.
Some errors indicate a "broken" install and require Kinetics to be re-installed from the CD, these errors include:
Some database errors are reported with the following message:
To recover from a database error, follow the instructions on the error dialog and click Ok. If the same error occurs with annoying frequency, contact RxKinetics.
Web site FAQs
The latest information on troubleshooting error messages is found on the RxKinetics web site FAQ page: